Legal notice

Dear Customer,

In order to support you in exercising your right to file a complaint with an official, third-party, and impartial entity, and in accordance with Law no. 144/2015 of September 8, 2015, we have gathered some information to assist you in this process.

If you are not satisfied with the solution provided by our company in a dispute process, you may contact one of the Alternative Dispute Resolution (ADR) Entities listed below:

1. CNIACC – National Center for Consumer Conflict Information and Arbitration
   Tel.: +351 213 847 484
   Email: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Conflict Information, Mediation, and Arbitration Center
   Tel.: +351 289 823 135
   Email: cimaal@mail.telepac.pt

3. Consumer Conflict Arbitration Center of the District of Coimbra
   Tel.: +351 239 821 690 / 289
   Email: geral@centrodearbitragemdecoimbra.com

4. Consumer Conflict Arbitration Center of Lisbon
   Tel.: +351 218 807 000 / 218 807 030
   Emails: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Center of Porto
   Tel.: +351 225 508 349 / 225 029 791
   Email: cicap@mail.telepac.pt

6. Consumer Conflict Arbitration Center of Vale do Ave / Arbitration Court
   Tel.: +351 253 422 410
   Email: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
   Tel.: +351 253 617 604
   Email: geral@ciab.pt

8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
   Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
   Email: centroarbitragem.sras@gov-madeira.pt

9. Insurance Information, Mediation and Ombudsman Center
   Website: www.cimpas.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt, or the European Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr.